Refund policy

We love to customize everything for you; that's what we do. All apparel is made to order including existing designs.

To give you peace of mind about a custom design, we send digital proof(s) to you for any orders featuring your photos. Orders for customized products are not processed until you notify us of your approval to proceed and payment is complete.

We strive to provide high-quality products and excellent customer service. However, please note that we do not offer refunds for any purchases.

Due to the nature of the customization of artwork and apparel, all sales are final, and we do not accept returns or exchanges unless the product received is damaged or defective upon arrival. If you believe you have received a damaged or defective item, please contact our customer service team within 24 hours of receiving your order.

To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Please note that return shipping costs and processing fees are the responsibility of the customer unless the exchange is due to our error.

For further assistance or inquiries regarding our return/exchange policy, please contact our customer service team at info@beaglefx.com.

Return Exchange Policy Details

 Exchanges

  • Exchanges typically expire 24 hours from the delivery date and time. If there is a case-by-case scenario you would like to bring up, please do. We understand you may not initially be at home to check your packaging.
  • Please inspect the product(s) at the time of delivery. Should you find a print issue or damage from shipping please notify us immediately at sales@beaglefx.com.
    • Subject: Shipping/delivery issue <<insert order #>>
    • Photos of obvious damage, if you need to zoom in, please point to the area of the print or actual product that is damaged and then snap a photo.
  • We do utilize multiple print and shipping vendors, so be sure to send your inquiry with your order number for tracking purposes. We'll work with our vendors to resolve the print issue or shipping damage on your behalf.
  • Post initial delivery inspection we cannot offer you an exchange.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please do not send your purchase back to the manufacturer without notifying us first.
  • Once the print vendor sets up the return of your item, we'll immediately place a reorder. 
  • It is important to remember, we only exchange items in the unlikely event of a print error or damage during transit.

Returns

Returns/refunds will not be accepted due to the customization process of our through photo arrangements, photos used, color differences from your equipment to the final product, wording, and other selectable or otherwise customizable features.   

Additional non-returnable products and services may include but are not limited to:

  • Artwork
  • Apparel
  • Gift cards
  • Downloadable/digital products
  • Retainers
  • Deposits
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Lost/Stolen Packages

This policy outlines the terms and conditions regarding lost or stolen packages. Please carefully read and understand this policy before making a purchase, as it defines our responsibilities and your obligations in the event of a lost or stolen package.

1. Reporting Lost or Stolen Packages: Customers are required to report any lost or stolen packages to BeagleFX within 24 hours of the expected delivery date. Reports made after this period may not be considered, and BeagleFX will not be liable for any losses or damages incurred.

2. Notification Process: Customers must notify BeagleFX of a lost or stolen package by contacting our customer support team at sales@beaglefx.com. When reporting, provide the order number, tracking number, and any relevant details to expedite the investigation process.

3. Investigation Procedure: Upon receiving a report of a lost or stolen package, BeagleFX will initiate an internal investigation to determine the status and location of the package. This investigation may include collaboration with shipping carriers and local authorities.

4. Customer's Responsibility: In addition to reporting the loss or theft to BeagleFX, customers are required to file a claim with the designated shipping carrier. It is imperative that customers follow the carrier's specific claims process to facilitate a thorough investigation.

5. Liability Limitations: BeagleFX will not be held liable for lost or stolen packages if not reported within the stipulated 24-hour timeframe. Customers are responsible for ensuring that the provided shipping address is accurate and secure. Once a package has been handed over to the designated carrier, the responsibility for its safe delivery transfers to the customer.

6. Refund or Reshipment: In cases where BeagleFX determines that the package was indeed lost or stolen, and the report was made within the specified timeframe, we will consider reshipping the order, at our discretion.  As a small business specializing in customization, we are not able to offer refunds.

7. Address Verification: Customers are responsible for providing accurate and secure delivery addresses. Shipments may be received 7 days per week. BeagleFX will not be held liable for losses resulting from incorrect or incomplete shipping information provided by the customer.

8. Exceptions: Certain situations, such as force majeure events or carrier-specific policies, may be considered as exceptions to this policy. In such cases, BeagleFX will assess each situation individually and communicate with the customer accordingly.

9. Amendments to Policy: BeagleFX reserves the right to amend this policy at any time without prior notice. Customers are encouraged to regularly review the policy for updates.

By making a purchase with BeagleFX, you acknowledge and agree to abide by the terms and conditions outlined in this Lost or Stolen Packages Policy.

If you have any questions or concerns regarding this policy, please contact our customer support team at sales@beaglefx.com.